Home AI receptionist for water damage and restoration
— restoration companies
Water Damage Restoration answering service that never misses a call
Restoration is a flood business: a storm pushes a month of calls into 48 hours, and every unanswered call is a job your competitor will take.
Insurance-driven restoration work is priced, sold and dispatched in the first few minutes of a call. Contractors already pay $300-400 per qualified call, so a missed call is the most expensive kind of loss.
What it captures on a restoration companies call
- Standing water, category of loss described in the caller's own words, and how long it has been wet
- Source - supply line, appliance, sewage backup, roof, storm, or a sump failure
- Whether the property is insured and the carrier name if the caller knows it
- Occupancy and safety flags, plus whether power is still live
- Address, contact details and permission to send a crew now
- Mitigation vs rebuild intent, which decides the crew you send
How a call sounds
There is water all over the basement floor from the washing machine.
Let me get the address and a number first - is the water still coming in, and is the power off down there?
It stopped, power is off.
Thank you. Crews are being dispatched in order of category; you are logged as category 2 with the water stopped, and someone will call you within the hour.
An illustration of how a call unfolds, not a recording. Every prompt is tuned to your business before it goes live.
What a missed call costs a restoration company
- a call nobody picks up leaves no record of itself: no message, no number, no way to count it
- so the jobs you never hear about cannot be counted either - which is the whole problem
- put your own numbers on it: your average job value, times the calls you miss in a week
No industry statistic and no customer story is quoted above, because we cannot verify one for your trade and this business has no customers yet. The only figures we can stand behind are our own, and they are the whole offer: $99 one-time setup, then 30¢ a minute charged by the second, out of a balance you top up from $25. No packages, no monthly fee.
The calls that decide your week
The storm that fills a month into a week
One hailstorm and every answering service in the county is slammed. The jobs do not spread out fairly - they go to whoever picks up, and by Monday the work for the next six weeks has already been allocated.
The insurance job that starts with a phone call
A homeowner with two inches of water is not shopping on price. He wants somebody there now who can talk to his carrier. If he reaches voicemail he calls the next name, and that company handles the drying, the rebuild and the claim.
The property manager at 11pm
A burst supply line in a rented unit. The tenant rings the manager, the manager rings you. That call arrives at night and it is worth a full mitigation job - but only if a human-sounding voice answers it.
What lands in your inbox - and what never happens
Every call ends the same way: one job card, written out, with enough detail to price the job. And the limits are worth knowing before you buy, not after.
On the card
- The address, and whether it is insured or out of pocket
- What caused it - supply line, appliance, storm, sewage
- How deep the water is and whether it is still coming in
- Whether power or gas is affected, flagged as unsafe
- The carrier and claim number if the caller has them
What it will never do
- Quote a drying or rebuild price
- Promise the insurance will cover it
- Give advice that sounds like a safety clearance
- Claim to be you or anyone on your team
Live in a day, on the number your customers already dial
You keep your number, forwarded or ported, so the emergency line your customers already have keeps working. The receptionist is built around your coverage area, your response promise and what your on-call rule is. Storm weeks are exactly when it earns its keep, because it does not stop answering at call forty. No contract and no monthly bill: a one-time setup, then minutes that never expire.
Questions we get asked
Can it qualify by severity?
It captures the details that decide severity - category of water, how long it has been wet, occupancy and live power - and orders the dispatch list on those answers.
Does it work during a storm surge?
It answers every call at once, which a human desk cannot do. Nobody hears a busy signal, and you get a ranked list rather than a voicemail box.
Do I have to pay monthly?
No. There is one offer: a $99 one-time setup, then talk time at 30 cents a minute charged by the second, out of a balance you top up from $25. No monthly fee, no contract and no packages - see the pricing section on the home page.
Can it take a claim number and the carrier?
Yes. It captures the carrier and the claim reference if the caller has them, and puts them on the job card so your office is not chasing it later.
Will it say we can be there within the hour?
Only if that is what you have told it to say. Otherwise it tells the caller when to expect a callback, which is the honest answer and the one that keeps the job.
Does it handle a storm surge?
It answers every call simultaneously, so a hundred calls in an afternoon do not become a queue. The cards arrive in the order the calls came in.