Privacy policy
Plain language, because you should be able to read this in a minute. It describes what we actually do with the information that passes through Global AI Solution.
What we collect
- Call details. When our AI assistant answers a call for your business it records the caller's name, phone number, the address they give, what the problem is and how urgent it is. The call itself is recorded, and a written transcript is stored, so a job can be checked if there is ever a dispute.
- Contact details. If you email us or use the form on this site, we keep your name, email, phone number and message so we can reply.
- Account details. If you are a client, we hold the settings you choose — your business name, rates, service area and the trades you dispatch work to.
What we do with it
The whole point of the service is to get a job to the right person quickly, so a job's details are shared with the trade you dispatch it to. They are sent by email or shown on a private link. We do not sell your data, and we do not use your callers' details for our own marketing.
We use third-party providers to run the service: a voice platform that carries the call and transcribes it, and a phone carrier that connects it. Those providers process the call data on our behalf.
What we never do
- We never take card or bank details on a phone call. Payment links are sent instead.
- We never claim the assistant is a human. If a caller asks, it says plainly that it is an AI.
- We never sell your information or your callers' information.
How long we keep it
Call records and job records are kept while your account is active and for a reasonable period afterwards so you have your history. Ask us and we will delete a specific caller's record. Ask us and we will close your account and delete your data, except where we are required to keep records for tax or legal reasons.
Do not call
We honour a request not to be contacted immediately and permanently — for a person, a phone number and an address. Say "stop calling" to the assistant, reply to any message or email us, and we will add you to our do-not-contact list. That request applies to every channel we control, and we do not send a polite follow-up afterwards.
Your choices
Email [email protected] to see what we hold about you, to correct it, or to ask us to delete it. We will action deletion requests within 30 days.
Contact
Global AI Solution · 14520 Village Drive, Fontana, CA 92337 · United States
[email protected] · +1 (283) 207-0907